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Jul 27

Who You Gonna Call?

Posted on July 27, 2017 at 10:18 AM by Adam Testa

Calling the police can be a stressful situation, and many residents are unsure of what number to call and what to expect once the call is placed. This tip was authored in partnership with our communications section to provide accurate and timely information directly from the source.

The non-emergency number for the Peoria Police Department is 623-773-8311. The non-emergency line can be used to report things like suspicious behavior, city code ordinance violations, parking and/or vehicle violations and non-injury vehicle accidents. It can also be used to report crimes that have already occurred and been discovered, such as vehicle and residential burglaries and court order violations (custody or protective orders where the violator is no longer on scene).

For emergencies such as a serious injury accident, serious injury, active fighting, active domestic violence, subjects with weapons or other active and/or violent crimes, call 911.

When you call the police department, your call will be answered by a communications specialist trained in handling 911 calls and police dispatch. The call-taker will ask a series of questions to determine the services you need. It’s extremely important to answer the questions honestly and thoroughly, as this will help determine where to route your call or emergency.

When a call is placed to the police, the caller is often under stress and does not understand why they must answer questions. This is understandably a stressful time; however, our call-takers need their questions answered to help you as quickly as possible. When calling 911, think of the four W’s - What? When? Where? Why?

It’s a good idea to have the following information readily available at your home in the event you or a visitor needs to call for help during a stressful time.

• The complete address of the residence and associated phone numbers.
• The full names and ages of the residents.
• Associated medical conditions and list of medications, if applicable.
• Paperwork such as Do Not Resuscitate (DNRs), court orders or lease documents.
• Emergency contact information.

While calling for help from the police department can be stressful, having the above information ready will ease some of the stress and help you answer the important questions from the call-taker. It’s important to stay calm, listen and follow the call-taker’s instructions while on the phone.

Our talented group of communications specialists are well trained to handle your calls for service and are committed to giving you the best customer service, even at the most stressful time.